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* OUR STANDARD DELIVERY SERVICE IS COMPLETED BETWEEN 11.00 AM – 7.00 PM. IN EVENTS OF PEAK PERIODS, OUR DELIVERY SERVICES CAN BE COMPLETED BETWEEN 11.00 AM – 8.00PM. (ON-DEMAND DELIVERY SERVICE) & 1 – 4 DAYS (COURIER SERVICE)

* WE DO NOT PROVIDE SPECIFIC TIME DELIVERIES, THIS IS TO MAINTAIN FAIRNESS TO ALL OF OUR CUSTOMERS, AND IN ORDER TO MAINTAIN THE EFFICIENCY IN OUR OPERATIONS.

* WE REQUIRE BUYERS TO PROVIDE US WITH THE RECEIVER’S CONTACT NUMBER IN ORDER TO CONTACT HIM/HER FOR THE COLLECTION OF DELIVERY. IF BY ANY CHANCE THAT OUR DISPATCHER COULD NOT LOCATE THE RECEIVER AFTER SEVERAL ATTEMPTS, DOUBLE DEUX AND OUR COLLABORATIVE DISPATCHERS WILL NOT BE LIABLE FOR THE FAILED DELIVERY. BUYERS ARE ALSO RESPONSIBLE TO LET US KNOW THAT WE SHOULD NOT CONTACT THE RECEIVER THROUGH OUR CUSTOMER SERVICE PLATFORMS.

* BUYERS ARE REQUIRED TO NOTIFY US THE TIMING THAT THE RECEIVER IS NOT AROUND OR WILL LEAVE THE AREA IN ORDER FOR US TO SPECIFY A REMARK TO OUR DISPATCHERS ALBEIT THE REMARK IS NOT A GUARANTEE OR PROMISE THAT THE PRODUCT(S) WILL REACH AT THAT PARTICULAR/SPECIFIC TIME SLOT. IT IS ONLY A REFERENCE. DOUBLE DEUX WILL ONLY ALLOW SUCH ORDER REMARKS FOR URGENT MATTERS. CASUAL REQUESTS (I.E.: PREFERENCES OF TIME SLOT) WILL NOT BE ENTERTAINED. DOUBLE DEUX DOES NOT HAVE TIME REQUESTS AVAILABLE DUE TO THE SMALL RANGE OF DISPATCHERS AVAILABLE. THIS IS BECAUSE DOUBLE DEUX AND COLLABORATIVE DISPATCHERS ARE UNABLE TO CATER TO LARGE REQUESTS AT A PARTICULAR HOUR. AT THE SAME TIME, WE ARE PRIORITIZING FAIRNESS AMONG ALL OUR CUSTOMERS. YOUR UNDERSTANDING IS REQUIRED.

* WE WILL DO OUR BEST TO MAKE SURE THAT THE RECEIVER WILL RECEIVE THE DELIVERY ON HER OWN. HOWEVER, WE WILL NOT BE ABLE TO DO THAT IF THERE ARE ANY RESTRICTIONS BY THE RECEPTIONIST OR SECURITY GUARD OF THE BUILDING OR NEIGHBORHOOD.

* WE DO NOT GUARANTEE THE DELIVERY TO BE ON TIME. THIS IS ESPECIALLY IN THE EVENTS OF SEVERE WEATHER AND NATURAL DISASTERS SUCH AS HEAVY STORMS, OR FLOODS.

* WE WILL NOT TAKE RESPONSIBILITY FOR THE LATE DELIVERY DUE TO ADVERSE WEATHER CONDITIONS, INCOMPLETE OR INCORRECT DELIVERY ADDRESSES, AND ANY OTHER CAUSES BEYOND OUR REASONABLE CONTROL.

* DOUBLE DEUX GIFT BOXES ARE HIGHLY PERISHABLE ITEMS. THERE WILL BE NO RETURNS ACCEPTABLE. RETURNS WILL ONLY BE MADE IF THE GIFT BOX IS IN A VERY POOR SHAPE OR FORM WHICH WAS CAUSED DURING THE DELIVERY PROCESS. RECEIVERS AND/OR SENDERS ARE ADVISED TO INFORM US IMMEDIATELY (WITHIN 2-3 HOURS OF RECEIVE) TO ENSURE FAIRNESS IN JUDGEMENT THAT THE GIFT BOX ARE IN POOR SHAPE DURING RECEIVING. DOUBLE DEUX WILL NOT ENTERTAIN ANY REPORTS MADE 2-3 HOURS AFTER RECEIVING AS IT IS UNREASONABLE TO JUDGE FROM THE CONDITION THAT WAS CAPTURED 2-3 HOURS AFTER RECEIVING.

* ORDERS ARE DELIVERED ONCE. IF THE RECIPIENT IS NOT HOME/OFFICE THE GIFT BOX WILL BE RETURNED TO DOUBLE DEUX AND A NOTICE WILL SEND TO INFORMING THE RECIPIENT/SENDER THAT THE GIFT BOX HAS TRIED TO BE DELIVERED AND TO SELF-PICKUP FROM DOUBLE DEUX. SENDERS ARE RESPONSIBLE TO BEAR ANY DELIVERY COST FOR THE SECOND DELIVERY ATTEMPT.

* OUR DELIVERY AREA COVERS KLANG VALLEY (ON DEMAND DELIVERY) & THE WHOLE OF MALAYSIA (COURIER SERVICE)

* YOU CAN EMAIL US WITH PHOTOS ATTACHED IMMEDIATELY, INVESTIGATION AND FURTHER ACTION WILL BE TAKEN ACCORDINGLY. PLEASE LEARN MORE ABOUT THE STEPS AND PROCESSES FROM THE RETURN AND REFUND SECTION IN OUR FAQ

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