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 REFUND POLICY

* OUR GIFT BOXES ARE PACKED CAREFULLY TO ENSURE THEY ARRIVE AS BEAUTIFUL AS THEY LEFT US. HOWEVER, ON A SMALL NUMBER OF OCCASIONS (AND FOR REASONS BEYOND OUR CONTROL) THEY MAY GET DAMAGED IN TRANSIT. SHOULD THIS OCCUR TO A LEVEL THAT YOU DEEM UNACCEPTABLE, PLEASE CONTACT OUR CUSTOMER CARE FOR FURTHER ASSISTANCE. WE WILL ARRANGE A REPLACEMENT FOR YOU IF THE CONDITION OF OUR GIFT BOXES IS SERIOUSLY DAMAGE. PLEASE NOTE THAT YOU WILL NEED TO CONTACT US AND SEND US A PHOTO OF THE DAMAGED GIFT BOX WITHIN 24 HOURS OF RECEIPT IN ORDER TO BE ELIGIBLE FOR A REPLACEMENT. 

* THE BURDEN IS WITH THE SENDER TO INFORM THE RECIPIENT OF THE DELIVERY OF THE GIFT BOX; IF THE GIFT BOX IS LEFT IN A SAFE PLACE AT THE BUYER’S DISCRETION WITH THE DISPATCH WE ARE NOT LIABLE THEREAFTER FOR THE SAFE RECEIPT OF THE GOODS. WE WILL ENDEAVOR TO REDELIVER IF GOODS ARE RETURNED. IF FOLLOWING A SECOND DELIVERY ATTEMPT, WE ARE STILL UNABLE TO DELIVER TO THE RECIPIENT, THROUGH NO FAULT OF OUR OWN WE ARE REGRETTABLY UNABLE TO OFFER A REFUND. ANY REMEDY WILL BE DISCRETIONARY.

* WE ARE NOT RESPONSIBLE FOR ANY ORDER WHERE THE RECIPIENT REFUSES TO ACCEPT THE ITEM. WE WILL NOT ISSUE REFUNDS TO ANY CUSTOMER WHERE THE RECIPIENT, FOR WHATEVER REASON, WILL NOT ACCEPT THE ITEM OR REFUSES DELIVERY. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

* IF THE GIFT BOX WAS PICKED UP BY THE BUYER BUT ONLY TO BE SENT TO THE RECIPIENT THE NEXT DAY OR AFTER, THE BUYER IS RESPONSIBLE TO KEEP THE ITEM NICELY AND WE WILL NOT BE LIABLE FOR THE BUYER’S NEGLECT OR MISTREATMENT TOWARDS THE GIFT BOX. PLEASE ENSURE THAT GIFT BOXES ARE KEPT IN A WELL-VENTILATED AREA. BUYERS MUST NOT LEAVE THE GIFT BOX IN ANYWHERE THAT MAY BE SUFFOCATING, HOT, DAMP AND/OR UNDER THE SUN. KINDLY NOTE THAT A REFUND OR EXCHANGE IS NOT AVAILABLE.

* TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT.

* FOR ITEMS THAT ARE RETURNED, WE REGRET TO INFORM YOU THAT IF A REFUND IS ACCEPTED BY THE MANAGEMENT, IT CAN ONLY BE A PARTIAL REFUND AS WE CANNOT REFUND RETURN POSTAGE COSTS.

* HANDLING/PROCESSING FEE MAY BE APPLIED AND THE AMOUNT WILL DIFFER IN DIFFERENT SITUATIONS. WHEN HANDLING/PROCESSING FEE APPLIES, IT WILL BE REQUIRED OTHERWISE REFUNDING WILL NOT BE AVAILABLE. 

* ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

* IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN 7-14 DAYS

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